Refund policy

Returns & Refund Policy

We want you to be genuinely happy with your HONORIS watch.

Change-of-mind returns: we accept returns within 30 days of delivery for items in unworn, original condition with all packaging. Please contact us before returning: support@honoriswatches.com. The buyer is responsible for return shipping costs.

Custom or made-to-order pieces: because every watch is assembled after your order, personalised or made-to-order items may not be eligible for change-of-mind return unless faulty, defective, or required by the Australian Consumer Law.

Refunds: once we receive and inspect the returned watch in acceptable condition, refunds are processed within 2 business days to your original payment method.

Faulty or not-as-described items: if your watch arrives faulty, damaged, or not as described, contact us within 7 days with photos or a short video. We will arrange a replacement, repair, or refund at no return-shipping cost to you.

Your rights under Australian Consumer Law: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. This returns policy is offered in addition to those rights.

To start a return or report an issue: support@honoriswatches.com or WhatsApp [YOUR NUMBER].